Terms of Service

1. The service

DentaFlow is online software for running a dental clinic: patients, appointments, the dental chart, treatment plans, clinical notes, billing and the other modules shown on our website. Ortho Pro and Implant Pro are specialist modules included in the plans that list them.

Each clinic gets its own separate database. The clinic decides who on its team has an account and what each person may do.

2. Accounts and security

The clinic owner is responsible for the staff accounts the clinic creates, and for removing people who leave. Keep passwords private and use two-step sign-in where offered.

Tell us straight away if you think someone has got into your clinic's account without permission.

3. Free trial

New clinics may try DentaFlow free for the number of days shown at sign-up. No card is needed. When the trial ends, the clinic chooses a plan and pays to keep using it; nothing is charged automatically.

4. Plans, prices and payment

Prices are those on our pricing page or in the clinic's subscription page when the invoice is made, in US dollars. Plans are paid in advance, monthly or yearly. Premium is priced by quote.

Payment is by ABA / KHQR or bank transfer to the details on the invoice. The plan starts or renews once we have confirmed the payment, which we aim to do within one working day.

If we change a price, we tell the clinic at least 30 days before and the new price applies from the next renewal, never to a period already paid.

5. Late payment

If a renewal is not paid, DentaFlow keeps working for a short grace period shown in the clinic's subscription page. After that the account is paused: staff cannot work in it, but nothing is deleted, and the owner can still sign in to pay or to download the clinic's data.

6. Cancelling and refunds

The clinic owner can cancel at any time in Settings → Subscription. Access continues until the end of the period already paid.

Payments for a period that has started are not refunded, except where Cambodian law requires it or where we end the service ourselves for a reason that is not the clinic's fault; then we refund the unused part.

7. Your clinic's data

The clinic owns all the information it puts into DentaFlow, including patient records. We use it only to provide the service to that clinic, as described in our Privacy Policy. We never sell it.

The owner can download the clinic's data at any time. X-ray and photo files can be sent on request.

After an account is cancelled, we keep the data for 90 days so the clinic can come back or download it, then delete it. The owner can ask us in writing to delete it sooner.

8. The clinic's responsibilities

The clinic is responsible for collecting patients' information lawfully, for getting any consent needed, and for the accuracy of what its staff record.

DentaFlow is a records and management tool. It does not give medical advice; every clinical decision is the dentist's.

Do not use DentaFlow to break the law, to store content unrelated to running the clinic, or to try to reach another clinic's data or disrupt the service.

9. Availability, backups and support

We work to keep DentaFlow available at all times and back up each clinic's data regularly, but we cannot promise it will never be interrupted. We try to do planned maintenance outside clinic hours and to give notice.

Support is by email at somannan123@gmail.com and through the channels shown on our website.

10. Liability

As far as the law allows, our total liability to a clinic for any claim is limited to the amount the clinic paid us in the 12 months before the claim. We are not liable for indirect losses such as lost profit or lost business.

Nothing in these terms limits liability that cannot be limited under Cambodian law.

11. Suspension by us

We may pause an account that is unpaid, that breaks these terms, or that puts the service or other clinics at risk. Except in an emergency, we tell the owner first and give a chance to put things right.

12. Changes to these terms

If we change these terms in a way that matters, we tell clinic owners by email or in DentaFlow at least 30 days before the change applies. Continuing to use DentaFlow after that means accepting the new terms.

13. Law and disputes

These terms are governed by the laws of the Kingdom of Cambodia. We will first try to settle any disagreement by talking; if that fails, the courts of Phnom Penh decide.

14. Contact

Som Annan, trading as DentaFlow, Phnom Penh, Kingdom of Cambodia. Email: somannan123@gmail.com.